Wireless Access Point Performance User Guide

Overview

This DEX Pack Lite displays information about WiFi access points that are not performing as well as others.

WAP Performance Summary Table

Lists all the access points your users have connected to. The BSSID is the ID for the wireless access point, while the SSID is the name of the Wi-Fi network. The table also shows the system count (how many machines are using it), receive rate, transmit rate (how effectively the access point is transmitting and receiving data), and average signal strength.

Group results per

Use the Group results per SSID & BSSID filter to analyze the following scenarios:

  • A combination of specific SSID and BSSID

  • Specific SSID for all BSSIDs

  • Specific BSSID for all SSIDs

A combination of your SSID and BSSID selections updates all other graphs in the dashboard. For example, if you select a row for SSID = "Lakeside Guest" and BSSID = "80:69:1A:9F:19:87", the rest of the dashboard will populate for connections to the Lakeside Guest network, via the access point 80:69:1A:9F:19:87.

SSID/BSSID Search

Use the search box to narrow the search to specific SSIDs or BSSIDs.

Only show results where at least 2 different systems have connected

This feature lets you easily filter out most home WiFi setups if you need to focus only on the office ones. It is enabled by default, but you can turn it off by selecting No in the drop-down menu.

Selected SSID/BSSID Performance Over Time Graph

This graph shows the transmit and receive rates per day and their averages.

Selected SSID/BSSID Usage Over Time Graph

This graph displays the usage over time, indicating the number of machines connected to a specific access point per hour.

Selected SSID/BSSID Systems Table

After selecting an SSID in the first table, this table shows the specific systems' average receive and transmit rates for that access point. Selecting a machine from the list will display the list of wireless access points in the Selected System SSID/BSSID Performance table. The table below that (Selected System Over Time) will show this system in a graph over time.

Use the System Search text box to filter out the systems in the table.

Value of the Data and Tables

In the first table, you can sort by the lowest signal strength. If you see an access point with 100 people connected to it averaging 50%, you can investigate the issue, such as whether a desk is blocking the signal. If you find an access point with a poor signal, make a change to address it, then select the access point again to see if your fix improved the signal over time.

If an access point is never used, check if the number of users connecting to it has changed by looking at the Selected SSID Usage Over Time table.

In the Selected Systems table, if most machines have similar data but one machine is significantly lower, there may be a problem with that machine. You can then drill into the specific machine in Resolve.